Job Title: Strategic Account Manager
Department: Customer Success
Location: Barcelona
Type: Full-time
Reports to: Team Lead & Head of Customer Success
About Us:
Rentals United (https://rentalsunited.com/) is a hot B2B travel tech company born in 2014. Offices are located in Barcelona and Warsaw, and workmates are spread worldwide. We help our clients - Vacation Rental Owners and Property Managers- distribute their properties onto multiple sales channels in real time, saving them time and increasing their booking rates and experience!
Transparency, Connection and Opportunity building are the value pillars that represent Rentals United's People and Product!
Role Overview:
As the Strategic Account Manager, you will be pivotal in consulting real-time growth opportunities in maintaining and nurturing relationships with our top-tier clients. You will serve as a strategic partner and trusted advisor, working closely with clients to drive mutual success and growth within the industry.
Key Responsibilities:
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Strategic Planning
Understand each client's strategic objectives and identify growth opportunities.
Evaluate client performance and develop action plans for optimization.
Organize regular calls and business reviews to align with client expectations.
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Relationship Management
Cultivate collaborative relationships with key clients.
Liaise with internal teams to deliver optimal results for clients.
Gather and relay customer feedback to relevant teams.
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Sales Channel Optimization/Projects
Assist clients in developing new sales channel connections.
Lead initiatives for sales channel revenue share deals.
Analyze sales channel performance and recommend improvements.
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Performance
Forecast and track Monthly Recurring Revenue (MRR).
Work towards achieving MRR targets.
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Data Management
Utilize CRM systems for efficient data management.
Organize sales cycle records to track progress effectively.
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Deliver Proposal
Arrange meetings with clients for upselling opportunities.
Conduct product/service demonstrations.
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Negotiation
Negotiate contracts to secure mutually beneficial deals.
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Networking
Engage in online and offline networking activities as required.
Key Performance Indicators: Quarterly and Monthly Recurring Revenue (QRR and MRR)
Required Skills and Qualifications:
- Proficiency in English + Business level in a second language (one of four RU main languages)
- Prior account management experience
- Knowledge of MS Office for reporting and documentation
- Deep understanding of negotiating techniques and marketing tactics
- Customer-centric and analytical mindset
- Strong presentation skills
Preferred Skills and Qualifications:
- Understanding of Vacation Rental Business, Property Management Software, or Online Travel Agencies
- Proficiency in Spanish, French, or other languages
- Knowledge of CRM or sales management software
Timetable:
- We support the work-life balance of our colleagues. Autonomy, flexibility and of course, our working from home scheme.
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Early finish on Fridays (2 pm).
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Flexi Timetable: Minimum 2 days per week to adapt to USA client timetable. (14:00-22:00)
Benefits:
- A dynamic and multicultural environment, with 20+ nationalities to meet.
- Clear opportunity to develop a complete career with us.
- Friendly environment. We don’t understand work without a team. We love to organize different fun activities together.
- Leave the suits at home - Be you at RU!
- Competitive fixed salary + bonus for target achievement.
- Flexible Wage options: Medical Insurance, Travel and Gourmet Card.
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Language classes: on the clock!
Application Process:
Attach your linkedin upon application.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
