Role purpose:
Key Responsibilities:
- Constantly monitor, analyze, and provide reports of user behavior within the Rentals United platform. Monitor, report, and forecast platform KPIs.
- Set up, maintain, and align the scope of analysis based on previous findings and platform development plans.
- Initiate and perform direct user research activities incl. problem discovery, and usability testing on existing software, validation of design prototypes, etc.
- Support the Product Managers, Designers, and Engineers with actionable data during the design process.
- Closely collaborate with the Product Managers supporting the prioritization process.
- Identify and initiate A/B testing opportunities within the platform.
- Perform reviews of 3rd party solutions available on the market.
Deliverables/Outcomes:
- Weekly, monthly, and quarterly reports of platform usage evolution with insights.
- Platform delivering information.
- Concise research reports delivered weekly.
- Provide appropriate data points upon request.
- Steady streams of information come straight from the horse's mouth.
- Number of experiments run.
- Concise reports with findings & possible adoption within our platform.
Key Performance Indicators:
- Number of customer contacts per type (problem research, testing, validation)
- Changes in platform traffic & feature adoption
- Share of decisions made backed by UX research
- Coworkers’ feedback on client behavior availability & influence on decisions
Required education and experience:
- Min. 2 years of working experience as a UX Analyst
- Proficiency in Google Analytics 4, Google Tag Manager
- Experience recruiting and managing users to conduct user interviews, surveys, etc.
- Ability to create concise, meaningful and actionable reports on own findings for internal audiences.
- Deep knowledge of usability engineering.
- Understanding of A/B testing.
- Excellent verbal and written communication in English.
- Good command of Polish (C1+)
Required attributes:
- Driven by UX metrics.
- Highly focused on company and product goals.
- Strong team player and willing to help the spirit.
- An enthusiast for UX methodologies.
- Proactive attitude to identify research topics, pain point and offering solutions and new ideas!
- UX evangelist for teams and departments.
- English, Polish - business level
- Other foreign languages are a plus
Department: IT
Form of contract: B2B
Position type and expected work hours: full-time, flexible timetable depending on the team and client’s needs. Daily: Monday-Thursday 09.00-17.00 (40 mins lunch break), Fridays 09.00-15.00. All times are CET. Occasionally overtime can be required due to events, client calls (we have clients all over the world including Australia and the US West Coast), or meetings that can be compensated with timetable adjustments.
Reports to: CIO & CTO & Head of Product
Key Relationships: Internal: Product & Development teams // External: RU Clients & Partners
Travel: Occassional to Barcelona
